FAQ

1 - To whom is the KNXServer for?

KNXServer is to end users, both Home and Building automation applications, however, it should be installed by integrators. It allows you to bring any KNX installation to the cloud.

2 - What are the main differences between the two payment plans?

The KNXServer Standard Plan is on-time payment with free cloud service. The KNXServer Professional Cloud Plan has upgraded features and requires a monthly or annual subscription fee.

3 - Will it allow end users to control their home through the cloud?

Yes. They will be able to visualize and control their house or building from anywhere with internet access.

4 - How do I access to the Cloud Service?

To access to the KNXServer cloud service go to http://web.knxserver.com/, then use the credentials sent by email.

5 - Does it recognizes the webpage if it is Laptop, iPhone, Android, etc.?

Yes, It will recognize any type of device automatically

6 - How many users can log in at the same time?

You can have as many users as you create

7 - How many devices can I connect at the same time?

For this base model is up to 100 group addresses. And go up to a maximum of 1000 KNX Group Addresses

8 - Does it have logic programming, time scheduling, and control of simultaneous devices?

Yes. You can setup all of that in the KNXServer Cloud Service (web interface).

9 - How can I register my KNXServer?

You must register your system at: register.knxserver.com. You need to do that so you can have your KNXServer integrated with your entity account.

10 - How to create a project on the KNXServer webpage?

We have the KNXServer Tool that allows to instantly creating the project from an ETS file.

11 - Is it possible to import from ETS4 or ETS5?

Yes. You can import from the ETS3, ETS4 and ETS5.

12 - Where can I download the KNXServer Tool?

Download the KNXServer Tool from the support website at: http://support.domaticasolutions.com/support/knowledgebase.php?article=96

13 - Where can I download the KNXServer User Manual?

You can find the KNXServer User Manual in our support website at: http://support.domaticasolutions.com/support/knowledgebase.php?article=95.

14 - Does the KNXServer need fix IP address or it will provide a domain?

No. The connections is made from LAN to WAN, there is no need to configure routers, NAT, DDNS, etc.

15 - Will it have a domain name to access? Who will choose the name? Is it freely able to select by the integrator?

During the online process of KNXServer registration you will write all your data.

16 - Is the monthly fee mandatory?

The monthly fee is applied only to the Professional plan. There is no commitment, however, the continuity of the cloud service depends on the payment of the fee. You may also choose to pay as an annual fee instead.

17 - What if the monthly fee is not paid?

If the monthly fee is not paid, the Cloud Service will not be activated.

18 - Does an IP gateway should always be present in installations?

Yes. There must exist a KNX IP Tunneling on the network so the KNXServer could connect to.

19 - Does it require an APP to be installed?

No. The KNXServer cloud service runs on a standard web browser, that can be used through any device with internet access.

20 - I can’t discover my KNXServer on the network. What should I do?

Check if you have any Virtualization Software (VirtualBox or VMware) installed, please disable temporarily its network adapter.

21 - Can I manage 5 interfaces at the same time, e.g.: 1 iPad, 2 PC, 2 iPhone?

The interface uses an internet browser, where the data is on the cloud so you can have different login accounts for each devices.

22 - How is the security this handled? Is the link properly encrypted or should I be afraid of my installations getting hacked through this channel?

The KNXServer Cloud Service platform is secured through SSL, allowing for secure communication between the user equipment (computer, tablet, phone) and the platform interface. The connection to the Cloud Service is performed by the KNXServer module through an outbound TCP/IP tunnel, encrypted dynamically using a combined private/random 448 bit key, ensuring the highest security standards to the system. This method avoids the use of the hacker’s best friend, the port forwarding feature, which despite being an open door for intruders, is still the common technique for most building automation systems to enable remote access, creating severe security risks for the Building Network.

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